Frequently Asked Questions

Like the dripping faucet, the constantly running toilet is another common plumbing annoyance. Typically, it’s a broken flapper that causes the toilet to run. Also, like the faucet, the flapper is a rubber component that opens when you flush and closes to allow the tank to refill. Because it’s made from rubber, it can wear out over time. Replacing the flapper is easy; shut off the water, drain the tank, and replace it.

Odd noises from the hot water tank can be scary, but they typically don’t mean you’re in danger. Here are the most common sounds you might hear and their causes.

• Banging or Rumbling: Banging and rumbling are the most common water heater sounds and typically happen due to excess sediment buildup. Sediment buildup traps pockets of water in the material, and when the heating element warms up, it boils the water, creating the noise. You can prevent this problem by flushing the tank at least once a  year.
• Cracking: Cracking sounds are most common with electric water heaters and are attributed to moisture buildup. Occasional cracking noises are common and aren’t anything to worry about. However, if they persist, call a plumber to see if there’s another issue.
• Screeching: A high-pitched screeching sound is typically caused by a loose valve. Check the pressure relief and inlet valves to see if they’re the culprits, and tighten or adjust them if needed.

Fortunately, water heater explosions are rare, and you can avoid most problems by scheduling routine maintenance by a trained professional.

Plumbers generally warn against using chemical drain cleaners, not because they want to sell you their drain cleaning service but because these products can be dangerous. Here’s the truth about chemical drain cleaners.

Many drain cleaners use caustic chemicals like sulfuric acid or sodium hydroxide (lye). These chemicals dissolve organic material in the pipes like hair, grease, or food. While they can be effective at clearing clogs, they’re especially harsh on some plumbing materials and older pipes. Over-relying on these products can damage your pipes, leading to leaks or bursts.

Also, drain cleaners don’t always work. They might loosen the material where it flows deeper into the system, causing another clog.

The safest and most effective way to clear stubborn clogs is with a plumbing snake or hydro jetting. These methods are generally safe for all pipes and remove the obstruction.

It’s normal to panic when your furnace or heater emits an unfamiliar odor, but odd smells don’t always mean disaster is about to strike. Here’s what’s likely causing your heater to smell.

• Dust: When you turn your furnace on after it’s been idle all summer, you will likely smell an odor: dust burning as the system heats up and moves through the vents. Burning dust is normal, and the smell usually disappears after a few minutes. However, if you still smell something off after an hour or so, call an HVAC technician to investigate.
• Clogged Air Filter: A clogged air filter causes your heater to work harder, causing overheating and a burning odor. Clogged filters can also contain dust and other particles that burn as the system gets hot, releasing a foul smell.
• Burning Plastic: If your heater emits a burning plastic smell, it could be a foreign object, like a child’s toy, lodged in the system that melts as the heater gets hotter. Another cause of a burning plastic odor is when plastic wire casings melt. Regardless of the cause, if you smell burning plastic, shut the system off and call a professional for help.

When installing a furnace, you might think bigger is better, but that’s not the case. Choosing a too-big or small furnace can compromise your comfort and cause the system to fail prematurely. So, how do you decide which size to get?

• Calculate the Home’s Square Footage: Measure the total area that needs heating. Furnace size is often based on the square footage of the home. Each square foot requires a certain amount of BTUs (British Thermal Units) for efficient heating.
• Consider the Climate Zone: Different climates require different heating needs. You may need a furnace with a higher BTU rating in colder regions compared to milder climates.
• Insulation Quality: The insulation in your home affects how well heat is retained. Better-insulated homes may require smaller furnaces, as less heat is lost through walls, floors, and ceilings.

If you’re unsure which system is right for you, consult with your local HVAC professional.